Good to know
The rules, in brief
and no small print.
Everything to know before booking: check-in, payment, cancellation and privacy. If anything is unclear, message us on WhatsApp.
Frequently asked questions.
Check-in
from 15:00
Check-out
by 11:00
Cancellation
free until 14 days before
Pets
by arrangement
Book directly through secure booking (HotelSync): choose dates, check availability and prices, then pay your deposit by card. Confirmation arrives straight away. Need a hand? Message us on WhatsApp.
Cancellation and refunds.
When booking
You pay for the first night.
The deposit is the cost of your first night. Pay the rest at reception before you leave.
14 or more days before arrival
Full refund.
The deposit is refunded for cancellations at least 14 days before arrival; no refund within 14 days.
Less than 14 days or no-show
The deposit is non-refundable.
We retain the first night's payment. Any refund is made through the original payment method within 15 working days.
Rafting and packages: cancellations more than 14 days before the scheduled date are refunded. Between 7 and 14 days before the date, rescheduling is possible by agreement with the organiser. Within 7 days, no refund is available.
General terms and conditions.
Service provider
Srce prirode d.o.o.
Račić bb, 77000 Bihać, Bosnia and Herzegovina
Company ID: 4263880230005 · VAT: 263880230005
Complaints: uprava@japodskiotoci.ba
1. Your stay with us
These terms apply to the relationship between guests and Srce prirode d.o.o., the provider of accommodation, dining and activities at Japodski otoci and on the Una River.
2. Check-in and check-out
Check-in from 15:00 on arrival day, check-out by 11:00 on departure day.
3. Payment and booking
Your booking is confirmed when you pay a deposit equal to the first night, by card through the secure Monri WSPay system. The balance is settled at reception before departure. Prices are in KM and include taxes. Tourist tax of 3 KM per person per night is not included.
4. Changes and cancellations
The deposit is refunded for cancellations at least 14 days before arrival; no refund within 14 days.
5. River activities
Licensed skippers lead each trip with mandatory equipment and safety instructions. Minimum age: 16 for Štrbački buk, 5 for Paradise. Guests must follow their skipper's instructions.
6. Complaints
Guests can send a written complaint about their experience to uprava@japodskiotoci.ba. We reply within the legally required time.